FAQs

DTC brands in fashion, beauty, fragrance and lifestyle, mainly UK-based. Our clients range from fast-growing founder-led businesses to established names like Boy London, Sunnamusk and Criminal Damage. If you're a DTC brand doing real volume and looking to scale, it's worth a conversation.

The full digital mix for ecommerce brands. Klaviyo email marketing, Meta and Google Ads, TikTok, Shopify development and content creation. Most clients have us across two or three of these under one retainer, which keeps the strategy consistent and avoids the too-many-cooks problem.

Yes. Digitox is an official Klaviyo Partner, vetted directly by Klaviyo with proven results across ecommerce email marketing. That means early access to new features, dedicated support and a depth of platform knowledge you won't get from a generalist agency.

Yes. We're London-based but most of our clients aren't exclusively in London. We work with brands across the UK and have worked with international brands too. If it's a good fit, location doesn't get in the way.

We start with a discovery call, no deck, no agenda beyond understanding your business. Where you are now, where you want to be, what's in the way. From there we put together a clear proposal. We only take on work we're confident about.

We work on retainers and one-off projects. Budgets start from around £1,000 per month for smaller brands and scale up depending on scope, channels and the size of your business. We'll be straight with you about what's realistic at your budget on the first call.

We work two ways. For brands that need a specific piece of work done, we offer project-based engagements with a clear scope and deliverable. For ongoing support across Klaviyo, paid media, Shopify or content, we work on a retainer with a 3-month minimum, then rolling monthly after that.

Paid media can show movement in weeks. Klaviyo takes a bit longer to optimise properly. SEO and content are a slower build, usually 3 to 6 months before you see meaningful traction. We'll give you the honest timeline on the first call, not the optimistic one.

About 30 minutes. We'll ask about your current setup, where the gaps are and what you're trying to achieve. No sales deck, no pitch. By the end you'll have a clear sense of whether we're the right fit and what working together would look like.

Yes, and that's usually how we work. Most clients have us across Klaviyo, paid media and either content or Shopify. One team across all channels means the strategy is joined up, your email flows match your paid ads, your content matches your seasonal calendar.

Shopify is our preferred platform and most of our clients are on it. Theme builds, custom development, app integrations, checkout optimisation. If you're on Shopify and want to get more out of it, we know the platform well.

The two should work together, and we treat them that way. Paid acquisition brings people in, Klaviyo flows and campaigns convert and retain them. When we manage both, the messaging is consistent, the targeting is informed by email data and the whole funnel works as one.

We only work with DTC brands, mainly fashion, beauty and lifestyle. That's a narrow focus on purpose. We know the specific challenges those brands face, the platforms they use and what actually moves the needle in their market. We're not a generalist agency that also does ecommerce. This is all we do.

Yes, and it's common. Some clients have a marketing manager or designer in-house and bring us in for specific channels or to fill gaps. We fit around existing teams rather than replace them. What matters is that the work gets done properly, not who does which part.

Book a discovery call. About 30 minutes, no obligation. We listen to where you're at, give you an honest take and let you decide from there. You can book directly from this page.